Experience
AI & Analytics Developer
Morningstar · Toronto, ON
- Own the AI Insights Hub — enterprise adoption, ROI, cost, and chargeback reporting across M365 Copilot, GitHub Copilot, ChatGPT, Claude, Gemini, AWS Bedrock, and Copilot Studio for 12,000+ employees.
- Deliver quarterly AI performance reporting to senior IT leadership and the CEO.
- Built Finance-grade paginated reports allocating $200K+ in annual AI spend across business units.
- Designed and deployed a Python + Claude Code pipeline automating weekly executive AI briefings.
- Developing an AWS Lambda → S3 → Athena → QuickSight pipeline to unify AI telemetry beyond the Microsoft stack.
- Built Power BI dashboards on ServiceNow API data; Power Apps checklists with Power Automate auto-ticketing — MTTR reduced from multiple days to under one day.
Employee Technology Support Analyst
Morningstar · Toronto, ON
- Provided Tier 1/2 support across a global 12,000+ employee organization, covering hardware, software, AV systems, and network infrastructure.
- Managed AV operations for 300+ Zoom Rooms across 10+ global offices.
- Built a Power BI analytics suite on the side to surface operational trends from ServiceNow data — caught leadership attention and led to a formal role transition.
- Developed the IT and network checklist Power Apps that replaced manual daily processes.