Power Automate

Power Automate is what connects the rest of my Power Platform work together. I use it to automate the workflows that IT teams shouldn't have to run manually: ServiceNow ticket creation triggered by app submissions, Workday data syncs that keep Viva Insights cohorts current, and approval chains that used to be email threads. The goal is always to make the right thing happen automatically, without anyone needing to remember to do it.

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Work examples

ServiceNow Auto-Ticketing Flow

Triggered by Power Apps checklist submissions, this flow creates, routes, and categorizes ServiceNow incidents automatically — no manual ticket entry required.

Workday → Viva Insights Sync

Automated flow that pulls updated headcount and org structure from Workday and pushes it into Viva Insights, keeping AI adoption cohorts accurate without manual exports.

Approval & Routing Flows

Multi-stage approval flows for internal request processes, replacing ad-hoc email chains with tracked, time-stamped decisions.

Screenshots shown are placeholders. Built with synthetic data — original architecture, design, and analysis are my own work.