Copilot Studio

Copilot Studio sits at the intersection of two things I work on daily: AI tooling and performance measurement. I build the reporting framework that tracks how Copilot Studio agents are actually performing across the organization — sessions, engaged sessions, agent-assisted hours, and business value metrics — segmented by vertical (Finance, IT, Wealth). This work makes it possible to justify investment in autonomous agents with real numbers rather than anecdote.

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Work examples

Agent Performance Dashboard

Cross-vertical reporting covering all Copilot Studio agents — session volume, engagement rates, escalation patterns, and estimated business value delivered.

Finance Vertical Agent Reporting

Dedicated reporting view for Finance's Copilot Studio agents, tracking cost deflection, query resolution rates, and time-to-resolution against manual baselines.

Conversational vs. Autonomous Agent Segmentation

Framework that separates conversational agent metrics from autonomous agent telemetry, enabling apples-to-apples comparisons across agent types.

Screenshots shown are placeholders. Built with synthetic data — original architecture, design, and analysis are my own work.