ServiceNow

ServiceNow is both a data source and an integration target in most of my operational work. I pull incident, task, asset, and escalation data from the ServiceNow API to power Power BI dashboards that give IT leadership real-time visibility into operations. On the other side, my Power Apps + Power Automate flows write back to ServiceNow — creating and routing tickets automatically based on checklist submissions, closing the loop between field reporting and formal ticketing.

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Work examples

ServiceNow Operations Dashboards

Full suite of operational dashboards built on live ServiceNow API data: incident volume and MTTR, open task aging, asset status, and escalation patterns by team and priority.

Auto-Ticketing Integration

Power Automate flows that create, categorize, and route ServiceNow incidents automatically from Power Apps checklist submissions — eliminating manual ticket entry.

Screenshots shown are placeholders. Built with synthetic data — original architecture, design, and analysis are my own work.